From Frustration to AI-Powered Clarity

Most of us accept insurance policy wording as “just the way it is.” Long, complex, and often impossible to decode. For Jasmin Flori-Hess, CEO and Founder of Raindrop, it became personal. After spending 15 hours wrangling her own family’s policies, she realised what many customers and even brokers already know: this is one of the industry’s biggest challenges.

This pressing issue, sparked an idea that would become Raindrop.

In a recent episode of "Building Tomorrow’s Insurer," Jasmin shared how that frustration ignited the development of Raindrop, an AI-driven solution designed to make policies clearer, compliance sharper, and the customer experience radically better. It’s a compelling conversation about turning complexity into clarity and why putting the customer first has to be more than a slogan – it has to be the driving force behind innovation.

The Next Wave: Empowering People Through AI

The podcast episode also delved into the exciting future of insurance innovation. The next wave isn’t just about faster processing; it’s about freeing people to do the work that matters most. Jasmin explained how AI is fundamentally shifting the balance within the industry:

• Freeing up human capital for deeper risk conversations and creative problem-solving, allowing insurance professionals to focus on what they do best.

• Empowering the next generation of brokers with intuitive tools that make learning easier and more accessible, bridging knowledge gaps.

• Building a framework where technology isn’t a barrier, but an enabler of stronger, more meaningful customer relationships.

Jasmin’s vision for Raindrop is elegantly simple: leverage technology to reduce complexity so people can do what they do best – listen, advise, and build trust. This isn't just about efficiency; it's about humanising insurance, making it more understandable and accessible for everyone.

Want to hear more about how Raindrop is building tomorrow's insurer, one clear policy at a time? 

Listen to Jasmin Flori-Hess’s full interview on "Building Tomorrow’s Insurer."