Raindrop launches powerful AI-enabled platform

DARWIN, AUSTRALIA, 2 June 2025—Following successful beta testing with selected brokers, Raindrop has officially launched its full-featured platform, now available to insurance professionals nationwide as of May 2025.

The AI-powered system, developed in Darwin, helps brokers and underwriters compare and understand complex insurance policies more efficiently. It addresses long-standing challenges faced by brokers, underwriters and claims professionals. With Raindrop, users can search, compare and analyse policy documents side by side, cutting down the hours spent reading dense product disclosure statements and filtering through technical language.

Raindrop’s launch follows a period of early access testing with brokers, underwriters and carriers across Australia. The platform has already been used to analyse policies in cyber, business, management liability and strata lines. To date, it has processed 600 clarity documents and extracted more than 6,000 clauses across key policy elements such as cover, exclusions, extensions and definitions. Its AI has completed more than 112 million semantic comparisons to identify patterns and differences between policies.

At its core, Raindrop helps translate complex insurance language into clear, usable information. Its AI engine is specifically developed to understand the nuances of insurance policy wording. The result is a platform that replaces time-consuming manual document reviews with side-by-side comparisons that reveal subtle differences in policy language and intent. This functionality helps brokers avoid oversights and provide accurate, well-informed advice to clients.

By standardising and structuring policy information into ‘droplets’—small, clear blocks of text grouped by theme—Raindrop offers a visual, interactive comparison experience. Users can search for specific clauses, filter by policy feature, and drill down into details without manually cross-referencing documents. Neptune, Raindrop’s AI-powered assistant, adds another layer of support by helping brokers answer policy-specific questions, narrow comparisons, and understand complex wording in real-time.

Founder and CEO Jasmin Flori-Hess, who built the platform after her own experience struggling to interpret policy documents, says Raindrop is focused on solving the challenges faced by insurance professionals. [“During the preparation of our five-month family sabbatical, I directly experienced the complexity of interpreting insurance policy language. Despite my professional background in communication and a strong focus on customer experience, it took me 15 hours to thoroughly analyse our eight existing policies. Subsequent discussions with brokers and industry peers confirmed that this challenge was widespread, underscoring the critical need for a more intuitive solution."

For brokers, the potential time savings are significant. Raindrop estimates that brokers typically spend up to three hours a day reading and interpreting policy documents. The platform is devised to save as much as 50 per cent of that time, potentially freeing up 30 hours a month for higher-value client work.

Raindrop operates independently of any single insurer, which sets it apart in the market. Flori-Hess says the platform is built as an unbiased resource and was developed in collaboration with industry professionals to address their specific needs. “We built this platform as a neutral resource, developed hand-in-hand with industry professionals. Raindrop works closely with the industry to validate our content, making it a trustworthy tool for and from the industry itself.'"

Raindrop’s roadmap includes ongoing refinement of its AI engine, expansion into additional product lines, and continued engagement with brokers, underwriters and carriers to ensure the platform evolves in line with market feedback. While the focus remains on the Australian market, Flori-Hess says the system’s machine-learning engine is geared for global scalability.

The increasing complexity of insurance policies and regulations has placed growing demands on brokers and underwriters. Raindrop helps ease this burden by allowing for faster, more accurate policy comparisons. The platform is designed to help professionals save time, minimise errors, and deliver clear, informed advice to clients.