FREQUENTLY ASKED QUESTIONS
Your Questions, Answered.
What exactly is the Insurance Ontology?
The Insurance Ontology is Raindrop’s proprietary knowledge graph. It is a structured map of the entire insurance ecosystem - every concept, clause, condition, and their relationships. It is not a generic AI model. It is a purpose-built intelligence layer that allows our platform to understand the meaning and intent of policy language, not just the words. This is our core IP and the reason Neptune AI does not hallucinate.
Is Neptune AI just another version of ChatGPT?
No. Fundamentally, no. ChatGPT and other general-purpose AI models are trained on the open internet, which makes them prone to “hallucination” (making things up). Neptune AI operates under a strict and critical constraint: it can only access the policy documents you have uploaded to your secure platform. It does not access any external data. This means every answer is verifiable, traceable to a specific clause, and legally defensible.
Can I change my plan later?
Absolutely. You can upgrade your plan at any time directly from your account settings. If you are on a Professional plan and your team grows, you can easily move to a Business plan to add more users and shared libraries.
Trusted by forward-thinking insurance professionals across Australia
Clarity Is a Competitive Advantage.
Start Yours Today.
Whether you are a broker reclaiming hours from policy documents, a carrier unlocking the intelligence in your wordings, a technology company adding insurance expertise to your platform - Raindrop is where your journey starts.
In partnership with
Copyright © 2025 raindropme.com
All rights reserved.
RETJA Pty Ltd
ACN 667503200
Privacy Policy
Disclaimer
Terms of Service







